At Growlytools, we aim to provide fast and reliable delivery for all orders placed on https://growlytools.com/
1. Shipping Locations
We currently ship orders within the United Kingdom.
If we expand to additional countries in the future, this Policy will be updated accordingly.
2. Shipping Costs
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Free delivery on all orders within our delivery area (United Kingdom).
There is no minimum order value required to qualify for free shipping.
3. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing includes:
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Order verification
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Stock confirmation
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Packing and preparing your parcel for dispatch
4. Delivery Time
After your order is dispatched, delivery typically takes:
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2–5 business days within the United Kingdom
These timeframes are estimates and may vary due to factors outside our control, such as courier delays, adverse weather conditions, public holidays or remote locations.
5. Order Tracking
Where available, we will provide tracking information so that you can follow the progress of your delivery. Tracking details may be sent via email once your order has been dispatched.
6. Delivery Address
Please ensure that your delivery address is complete and accurate when placing your order.
We cannot be held responsible for delayed or failed deliveries due to incorrect or incomplete address information provided by the customer.
7. Undeliverable or Refused Deliveries
If an order is returned to us because it was undeliverable (for example, incorrect address, repeated failed delivery attempts, or refusal of the parcel), we will contact you to arrange either:
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Reshipment of the order, or
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A refund in accordance with our Refund & Returns Policy
8. Lost or Delayed Parcels
If you believe your order is significantly delayed or lost, please contact us at support@growlytools.com with your order number. We will liaise with the carrier to investigate and will work with you on a suitable solution, in line with our legal obligations and our Refund & Returns Policy.