Refund & Returns Policy

At Growlytools, we want you to be satisfied with your purchase. If for any reason you are not happy, we offer a 14-day return policy with free return shipping, in line with UK consumer protection principles.

1. Eligibility for Returns

You can return your item(s) within 14 calendar days of receiving them, provided that:

  • The item is in its original condition, unused and undamaged

  • The item is returned in its original packaging (as far as reasonably possible)

  • All accessories, manuals and any free gifts are included

We reserve the right to refuse returns or deduct an amount from the refund if the item has been used beyond what is necessary to establish its nature, characteristics and functioning.

2. How to Request a Return

To start a return, please contact us at:

Please include:

  • Your order number

  • The item(s) you want to return

  • The reason for the return (optional but helpful)

We will provide you with instructions and a return label or other method for free return shipping.

3. Free Return Shipping

Return shipping costs are free.
We will cover the cost of return postage for eligible returns initiated within the 14-day period.

Please do not send items back without contacting us first, as this may delay the processing of your refund.

4. Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

  • Approved refunds will be processed within 3–7 days

  • Refunds will be issued to your original payment method (PayPal)

Depending on your bank or payment provider, it may take some additional days for the funds to appear in your account.

5. Damaged or Faulty Items

If you receive a damaged or defective item, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Photos or videos showing the defect (if possible)

If the item is confirmed as damaged or faulty, we will offer:

  • A replacement, where available, or

  • A full refund, including any original shipping costs if applicable

6. Non-Returnable Items

For hygiene, safety or practical reasons, some items may be non-returnable once opened and used (for example, items that have come into direct contact with soil, water or chemicals in a way that makes them unsuitable for resale).

Any such limitations will be clearly indicated in the product description wherever possible and do not affect your statutory rights.

7. Exchanges

At the moment, we generally do not process straight exchanges. If you would like a different product, please:

  1. Request a refund for the original product

  2. Place a new order for the alternative product you want

8. Your Statutory Rights

Nothing in this Refund & Returns Policy affects your statutory rights as a consumer under UK law.