Privacy Policy

At Growlytools, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our Website or make a purchase.

This Policy applies to https://growlytools.com/ and to all services offered under the Growlytools brand.

1. Who We Are

Growlytools is the data controller of the personal data you provide when using our Website, in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following types of personal data:

a) Information you provide directly

  • Name and surname

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details (products purchased, order value, date, etc.)

  • Messages and communications you send to us (for example via email or contact form)

b) Payment information

Payments on our Website are processed by PayPal. We do not store your full payment card details. PayPal processes your payment information securely in accordance with its own privacy policy.

c) Technical and usage data

When you visit our Website, certain information is automatically collected, such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the Website

  • Referring pages

This data may be collected through cookies and similar technologies.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil your orders (preparing, shipping and delivering your purchases)

  • To provide customer support and respond to your enquiries

  • To manage your payments and prevent fraudulent transactions

  • To send service communications (order confirmations, shipping updates, return confirmations, etc.)

  • To improve our Website and services, including analysing how visitors use our site

  • To comply with legal obligations, e.g. accounting and tax requirements

  • To send marketing communications, where you have given your consent or where permitted by law (you can unsubscribe at any time)

4. Legal Bases for Processing

We process your personal data on the following legal bases:

  • Performance of a contract: to process your orders and provide the services you request

  • Legal obligation: to comply with accounting, tax, or consumer protection laws

  • Legitimate interests: to improve our Website, prevent fraud and manage our business

  • Consent: for certain marketing activities or optional cookies, where required

You can withdraw your consent at any time by contacting us or using the unsubscribe options provided.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

  • Remember your preferences

  • Improve site performance and security

  • Analyse traffic and usage patterns

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the Website.

6. Sharing Your Data

We may share your personal data with:

  • Service providers, such as:

    • Shopify (our ecommerce hosting platform)

    • Payment processor (PayPal)

    • Delivery and logistics partners

    • IT and technical service providers

These third parties only receive the data necessary to perform their services and are required to protect your data.

We do not sell your personal data.

7. International Transfers

Our Website is hosted on Shopify, and some of our service providers may be located outside the United Kingdom. When your data is transferred internationally, we take appropriate measures to ensure it is protected, such as using standard contractual clauses or ensuring the recipient is in a country with adequate data protection laws.

8. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Policy, including:

  • For the duration of our contractual relationship

  • For as long as required by law (e.g. accounting and tax records)

  • For a reasonable period after your last interaction with us, in case of queries or disputes

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data, in certain circumstances

  • Object to or restrict processing of your data, in certain circumstances

  • Request data portability, in certain circumstances

  • Withdraw your consent at any time, where processing is based on consent

To exercise your rights, contact us at support@growlytools.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. However, no system is completely secure, and we cannot guarantee absolute security.